11 ways eCommerce chatbots can boost sales, support, and lead generation!

Design and optimize marketing chatbots with a code-free platform. Many Shopify stores have now incorporated a chatbot into their eCommerce. Let’s look at some of the benefits that this automation technology could bring to your eCommerce store. It can also save, share and search for potential matching products.

14 Ways Businesses Can Leverage Chatbots To Facilitate … – Forbes

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Plus, its multi-language feature lets you create chatbots for almost any language your target audience speaks beyond plain english. Lead generation, sales, and customer support can all be automated with Landbot. You can integrate your Chatfuel bots to any other app via Zapier. So if you need to retrieve data from leads to your email software, you’d have to use Zapier for it.

Empowers you to diplay your catalog across multiple channels

If users want to speak with a human, they may ultimately complete their transaction in a bot. As chatbots become more ubiquitous in their support role, we will naturally progress toward bots becoming sales channels. Conversational marketing is beneficial for online sales channels because a personalised customer experience results in more profitable transactions. Conversational marketing is a new form of engagement through interactive communication touchpoints, like chatbots.

Chatbot for eCommerce and Sales Automation

Rather than taking part in a website treasure hunt, customers can use bots to quickly find the product they need. Purchase suggestions can be highly personalized Chatbot for eCommerce and Sales Automation in bots by combining previously collected customer preference data with data about customer actions. This integral feature remains largely unimplemented in bots.

What is an eCommerce chatbot?

”, you think to yourself looking at the “Your order is confirmed! Access to Conversational Commerce flows that create wow moments and ease website navigation. Companies are turbo-charging their ecommerce with the next generation of Conversational AI assistants.


Today, many eCommerce companies rely on artificial intelligence and machine learning to understand the buying pattern of millions of users. This helps them build a successful marketing campaign and pitch products to the buyers accordingly. Your bot allows you to send content and promotional messages on the touchpoints your customers spend the most time on, creating a powerful omnichannel engagement strategy.

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It can be a powerful way to engage and convince a user at the right moment. The efficiency created by a chatbot saves time and money, while the convenience and personalisation offered by chatbots enable customers to make better buying decisions. Use this chatbot template to create conversational onboarding flows and onboard new signed up users for your SaaS product. Chatbots can free your sales team from the drudgery of answering routine questions. Suppose you have an existing knowledge base consisting of frequently answered questions .

  • Educate, qualify and acquire leads with one to one buyer journeys.
  • See how Engati’s chatbot templates improve conversational chatbot marketing.
  • Chatfuel is a rule-based bot builder that works with both Facebook and Instagram.
  • WhatsApp chatbots can take care of the entire sales process.
  • Implementing a website chatbot is about flexibility than semi-full automated engagement.
  • Anyone on your team can easily optimize your conversational AI code-free.

Estee Lauder’s “Try it on” feature inside Messenger allows fans to virtually apply lipsticks before purchasing as does Sephora. A great use case for product guides is where the correct sizing is critical to the sale. For example, a bike brand may ask for the user’s height to recommend the exact right size of bike. Far from being a fad, quizzes consistently rank among the most shared. Quizzes inside of a chatbot are the next logical progression. However, customers need to have a consistent experience across devices.

How to Increase Your Holiday eCommerce Sales in 4 Simple Steps

Lead generation is the process of converting strangers into leads or potential customers. Here are the benefits of using a chatbot for your ecommerce business. Tidio can even help customers determine whether or not a specific product is available.

  • The chatbot must be able to manage the context of the conversation.
  • Customers get to pour out their frustrations on a chatbot AI that doesn’t get emotionally affected.
  • Also, chatbot automation will perform the tasks of several customer service representatives conveniently.
  • This meant that every morning the sales team would wake up to sales that were aided while they were asleep.
  • The good thing about using the Certainly platform is that we only need to maintain the English language.
  • Some ecommerce chatbots, like Heyday, do this in multiple languages.

Design your guided shopping funnel in an intuitive conversation flow editor. Join our remote-friendly international team to help build the future of marketing. Conversational marketing insights to help you connect better with your customers. Educate, qualify and acquire leads with one to one buyer journeys.

Strategy 9 – Send a Blog Post Promotion

On top of that, you can share your finds with friends and get votes on which products to buy. And if you are curious about the history of the second-oldest luxury brand in the world, the chatbot will provide you with some interesting insights. Naturally, the bot also provides the handoff to the Client Advisor option. It’s a real treat for all luxury online shoppers and fashionistas. Chatbots typically live within the designated “live chat” experience, therefore customers still expect the ability to reach a human agent when they are ready. This must be considered when you decide to bring in chatbots as part of your customer service or marketing mix.

This helps improve customer retention and conversion; the latter can see rates of more than 30%, as opposed to a paltry 3% on web forms. The more you’re capable of engaging with your users, the better your chances of converting them. The scope of automation in eCommerce is so expansive that by 2023, almost 70% of all commercial chatbots will be found in online retail.

Chatbot for eCommerce and Sales Automation

However, a conversational AI chatbot makes the customer feel valued by responding to and solving their queries in real-time. This massive market size attributes to the many benefits that a chatbot for eCommerce holds. Since chatbots can be AI-driven, they can adapt to complex problems and offer faster solutions to user inquiries. Ideta offers a simplified solution to connect your chatbot to a NLP provider and use AI in your chatbot conversations.

Which platform is best for chatbot?

  1. Lobster by EBI.AI. EBI.AI have created their own advanced conversational AI platform that comes with a free trial.
  2. ProProfs Chat.
  3. Chatfuel.
  4. MobileMonkey.
  5. Aivo.
  6. ItsAlive.
  7. Imperson.
  8. Pandorabots.